SHIRLEY COOPER
Terms & Conditions
Last updated: 9 October 2026
1. About These Terms
These Terms & Conditions apply to products, services, digital resources, publications, memberships and online activities offered by Shirley Cooper, a UK-based sole trader.
My business activities include The Celtic Alchemist, The Torc, Flight Calm and other creative, educational, wellbeing and digital offerings.
These terms apply to purchases and services provided through:
Other websites, sales pages and online services operated by Shirley Cooper that refer to these terms.
Please read these terms before making a purchase or joining a paid membership.
By placing an order or joining a membership, you agree to the applicable terms presented to you. Your statutory consumer rights remain unaffected.
2. Products and Services
My business offers a range of products and resources, which may include:
Digital downloads, PDF guides and workbooks
Colouring pages, journals and creative resources
Audio recordings and relaxation materials
Online courses and educational content
Digital tools and interactive resources
Creative and wellbeing memberships
Free resources and newsletters
Printed books and publications
The contents, prices, delivery arrangements and any specific conditions will be explained on the relevant product or sales page.
Some products may have additional terms, which will be made available before purchase.
3. Free Resources and Email Communications
Some resources are available free of charge.
When requesting a free resource, you agree to provide the information necessary for its delivery.
You may also be offered the opportunity to subscribe to newsletters, updates or promotional communications.
Marketing emails will be sent in accordance with applicable UK marketing and data protection rules.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided.
Further information about how personal information is handled is available in my Privacy Policy:
https://shirleycooper.com/privacy-policy
4. Prices and Payments
Prices are displayed on the relevant product or checkout page.
Unless otherwise stated, prices are shown in pounds sterling (GBP).
Payment may be processed through Stripe, PayPal or another payment method clearly identified at checkout.
For one-off purchases, payment is normally required before access or delivery is provided.
For subscriptions, payments are collected according to the billing frequency and price displayed when you join.
Any applicable taxes, delivery charges or additional costs will be disclosed before you complete your purchase.
5. Digital Products and Delivery
Digital products may be delivered through email, download links, secure member areas or other online platforms.
Please ensure that your email address is correct when placing an order.
Access instructions will normally be provided after successful payment, unless a different delivery arrangement is stated.
If you experience difficulty accessing a product, please contact:
I will make reasonable efforts to resolve technical access problems.
6. Digital Products, Cancellation and Refunds
Your rights depend on the type of product or service purchased and the applicable consumer legislation.
For digital content supplied immediately, such as downloadable PDFs or audio recordings, you may be asked to expressly consent to receiving the content during the statutory cancellation period and acknowledge that you will lose the relevant cancellation right once supply begins.
Where the legal requirements for this process have not been met, your statutory cancellation rights may continue to apply.
If you purchase digital content that is faulty, not as described or otherwise fails to meet applicable legal requirements, you may have rights to repair, replacement, a price reduction or refund.
Please contact me if you experience a problem with a purchase.
Nothing in these terms removes or restricts your statutory consumer rights.
7. Memberships and Subscriptions
Some products and services are offered through recurring memberships or subscriptions.
Memberships are billed at the price and frequency displayed when you subscribe.
Membership benefits, available resources and any relevant access arrangements will be explained before purchase.
For The Torc, founding membership is planned at £9 per month, with the founding rate maintained while the subscription remains continuously active.
If a founding member cancels and later rejoins, the membership price available at the time of rejoining will apply.
Membership content may develop over time, with new resources, activities and features introduced as the community grows.
I will communicate material changes to membership arrangements where required.
8. Membership Cancellation
You may cancel a monthly membership at any time without a cancellation fee.
Under the normal membership cancellation arrangement, cancellation takes effect at the end of the current paid billing period.
You will normally retain access until that period ends, and no further recurring payments will be taken after cancellation takes effect.
To cancel, use any cancellation facility made available in your membership account or contact:
I will provide reasonable assistance with cancellation requests.
This cancellation arrangement does not replace or limit any separate statutory cooling-off, cancellation or refund rights that may apply.
9. Statutory Cooling-Off Rights
Depending on the type of product, service or subscription purchased, UK consumers may have a statutory right to cancel within a specified period, commonly 14 days.
Different rules apply to digital downloads, services, physical goods and subscription arrangements.
Where a statutory cancellation right applies, information about how to exercise it and any applicable exceptions will be provided before purchase.
For immediately supplied digital content, any loss of the statutory cancellation right will only occur where the legal requirements have been satisfied.
If you wish to exercise a statutory cancellation right, please email shirley@shirleycooper.com with your name, order details and a clear statement that you wish to cancel.
Any refund due under applicable law will be processed in accordance with the relevant legal requirements.
10. Printed Books and Physical Products
Some publications and creative products may be available in printed form.
Where printed books are purchased through Amazon or another independent retailer, the relevant retailer's ordering, delivery and returns arrangements will apply to the transaction.
Where physical goods are sold directly by Shirley Cooper, applicable consumer rights, delivery information, cancellation arrangements and returns requirements will be provided.
Nothing in these terms affects your statutory rights relating to faulty, damaged or incorrectly described goods.
11. Wellbeing and Educational Disclaimer
Some products and resources include relaxation recordings, journalling, personal development exercises, mindfulness activities, rituals and other wellbeing-related content.
These materials are provided for general education, creativity, relaxation and personal development.
They are not medical or psychological treatment and are not intended to diagnose, treat or cure any condition.
They should not replace advice or care from a suitably qualified healthcare professional.
If you have concerns about your physical or mental health, please seek appropriate professional advice.
Never listen to relaxation or hypnosis recordings while driving, operating machinery or carrying out activities requiring your full attention.
12. Essential Oils, Crystals and Ritual Content
Some products may discuss essential oils, crystals, herbs, folklore, rituals and other holistic or spiritual practices.
Such information is provided for educational, cultural, creative or personal interest purposes.
Essential oils must be used responsibly and in accordance with appropriate safety guidance.
Some oils may be unsuitable for children, pets, pregnant or breastfeeding individuals, or people with particular health conditions.
Do not ingest essential oils or apply them undiluted to the skin unless specifically directed by an appropriately qualified professional.
Crystals, rituals and spiritual practices are not substitutes for medical, psychological, legal or financial advice.
Historical and folklore-based material may include traditional beliefs, symbolic interpretations and modern practices. These should not be understood as scientifically established claims.
13. Personal Responsibility and Results
Individual experiences and outcomes from creative, educational, relaxation and personal development resources will vary.
No particular personal, emotional, financial or wellbeing outcome is guaranteed unless expressly stated as part of a specific product offering.
You are responsible for deciding whether a particular resource or activity is appropriate for your circumstances.
This section does not remove any rights you have where a product or service fails to meet its legal or contractual requirements.
14. Intellectual Property
Unless otherwise stated, the original content created and supplied by Shirley Cooper is protected by applicable intellectual property laws.
This may include:
Written materials and educational content
Colouring pages, illustrations and artwork
Audio recordings and digital resources
Journals, worksheets and templates
Website content and original branding
Membership materials and creative activities
Some products may also contain properly licensed third-party materials, which remain subject to their respective rights and licences.
Purchasing or accessing a product does not transfer ownership of its intellectual property.
15. Personal Use Licence
Unless a product expressly states otherwise, digital products and resources are supplied under a limited, non-exclusive, non-transferable licence for personal use.
You may download, print or use resources for your own personal activities where permitted by the product instructions.
You must not reproduce, resell, redistribute, upload, commercially exploit or claim ownership of protected content without appropriate permission.
Any commercial-use permissions or exceptions will be stated separately where applicable.
16. Community Participation
Some memberships include access to online community spaces, including private Facebook groups.
Community participation is subject to the relevant platform's terms and any community guidelines provided.
Members are expected to treat others respectfully and refrain from harassment, discrimination, threatening behaviour, spam or sharing another person's private information without permission.
I may moderate content or restrict community participation where reasonably necessary to protect members or maintain the community.
Any decision affecting paid membership access will be handled fairly and in accordance with applicable consumer rights.
17. Availability and Changes to Services
I aim to keep my websites, products and membership services accessible and functioning properly.
However, temporary interruptions may occur because of maintenance, technical problems or third-party platform issues.
I may update or improve content, resources and services over time.
Where a material change affects a paid product or membership, I will act in accordance with the terms agreed at purchase and applicable consumer law.
18. Third-Party Platforms
Some services use external platforms, including Systeme.io, Stripe, PayPal, Facebook and independent retailers.
These platforms may have their own terms, privacy notices and technical requirements.
I am not responsible for independent third-party content or services outside my reasonable control.
This does not remove any legal responsibilities I have to customers for products or services I supply.
19. Limitation of Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
Nothing in these terms limits your statutory consumer rights.
Subject to those protections, I am not responsible for losses that are not reasonably foreseeable or that arise from circumstances for which I am not legally responsible.
Any limitations of liability will apply only to the extent permitted by law.
20. Complaints and Customer Support
If you are unhappy with a product, purchase, membership or service, please contact me so I can investigate and try to resolve the issue.
Email: shirley@shirleycooper.com
Please include relevant order or membership details where possible.
Your right to seek other remedies under applicable law is unaffected.
21. Changes to These Terms
These Terms & Conditions may be updated to reflect changes in my business, services or applicable law.
The latest version will be available on my website.
Changes will not retrospectively remove statutory rights or unfairly alter existing contractual commitments.
Where required, material changes affecting ongoing paid subscriptions will be communicated to members.
22. Governing Law
These terms are governed by the laws of England and Wales.
Nothing in this section removes any mandatory consumer protections or rights relating to where you live.
23. Business Information and Contact
Shirley Cooper
Sole Trader
The Cotswolds, Gloucestershire, United Kingdom
Business address: 12, Paynes Pitch, Churchdown, Gloucestershire, GL3 2NP.
Email: shirley@shirleycooper.com
Website: https://shirleycooper.com
Privacy Policy: https://shirleycooper.com/privacy-policy